Incompetent People

I have had it today, with incompetent people who do not know how to read or follow directions. I have spent two days holding the hands of many folks on my team about how to complete their financials. Mind you - many of them waited until the day it was due to work on them and of course all the questions came out. They made the financials much easier AND they gave step-by-step direction on how to complete them. AND still they don't get it! How can this be? I just don't understand, why people don't read and follow directions. Reading is not rocket science people. Why are people so lazy?